• Send us an email stating your invoice number and item/s you wish to return
• We’ll issue a Return Reference Number and advise our return address
• Please include the RRN with your returned item/s
• Our Warranty and Return Policy applies in relation to every product we sell provided:
  • You notify us your reason/s to return the item/s within 7 days of us dispatching your order
  • The returned item/s are received by us within 10 days of us providing you with an RRN
  • The item/s are returned to us in “as new” condition with all internal and external packaging, accessories, tags, labels and manuals complete and intact
  • The item/s are NOT opened, used, worn or damaged, and are in 100% re-sealable condition
  • That you DO NOT write or stick anything on the item itself or its packaging. Please write ONLY on the outer postage packaging
  • Your refund will be the amount you paid for the item/s returned, minus a restocking fee of $4.95 per item returned

Damaged or Faulty Items

All items are checked before they leave our warehouse and are sold (electrical goods) with a Warranty that ensures that the product/s are in good working order and they will be able to be used as intended by the manufacturer and/or specified by us.

Many electrical and mechanical items come with a 12 month warranty. Please refer to each item’s listing for the applicable warranty period. Under this warranty provisions, Eastpoint Cleaning Supplies will repair or replace damaged or faulty goods. If the product/s cannot be repaired or exchanged by the same or another product/s with at least the same specifications, a credit voucher or full refund will be provided.

We recommend you retain the packaging your item/s comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. Please make sure that if you receive a damaged item you email us photos of both the damage item and the packaging, together with your claim.

Chemicals and Cleaning Agents

These products are warranted free from defects of manufacture. Defective product will be replaced. No other warranties are given in respect of the product or its fitness for any particular application and no warranties or conditions are to be applied.

Exclusions

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with the instructions provided with the product.

If the product has been used in a manner other than for which it was designed, to the extent permitted by the relevant legislation, Eastpoint Cleaning Supplies excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.